frustrated hoon, kuch bhi expectation puri nahi hui
Expect kar rahi thi ki jab support se contact karungi toh mere sawaalon ka jawab instantly milega aur mujhe samajh bhi aayega ki kis tarah se problem solve ki jayegi. Par yeh hua nahi. Main call karti, toh wait karna padta, fir jo answer milta woh mujhe clear nahi lagta tha, labels aur instructions mere liye confusing the. Dialer kaam theek se nahi kar raha tha mera poora week barbaad ho gaya kyunki automatic updates ne bas confusion badhaya. Invoice aur payment process bhi complicated tha, mujhe lagta tha ki sign-up se lekar billing tak sab smooth hoga par yeh sab mere liye stress tha. Main baar baar support ko call karti rahi, par har baar lagta ki woh meri baate sun nahi rahe hain ya samajh nahi pa rahe hain. Training material bhi ajeeb tha, jaise ki kisi ko dhyan mein rakhe bina banaya ho. Aise lagta hai ki main waste kar rahi hoon apna time aur paisa. Next time main shayad sochungi ki yeh software use karun ya nahi kyunki support aur communication mere expectations poore nahi kar paye.