Frustrated hone ka reason: support communication slow tha
Billing aur payments ke mamle me mera experience thoda mixed raha, especially jab mujhe invoice issue ke baare me query karni padi. Pehle maine support ko call kiya, reply aaya but bahut late, aur koi clear explanation nahi di gayi ki payment confirmation kab milega. Fir maine email bheji jo bhi kaafi din tak pending rahi. Jab finally response mila, toh mujhe baar-baar apni situation dobara repeat karni padi, jaise wo log meri problem dhang se samajh nahi paaye. System automatic updates ke baare me acha tha, par business side pe support ka wait karna thoda frustrating tha. Payment portal thoda confusing laga at first, toh uske liye training bhi sahi se nahi thi. Main yeh samajh sakti thi ki workload zyada hoga, par thoda zyada proactive communication honi chahiye thi. Itne saare attempts ke baad finally mera billing issue partly resolved hua, which was okay but not impressive. Thoda aur responsive support team banani hogi tak ki future me ye sab problems na aaye. Honest opinion yehi hai ki billing system thoda better ho sakta hai.