Frustrated ho gaya because onboarding was slow and unresponsive
Maine jab training aur onboarding start kiya, toh hope thi ki support team jaldi jaldi answers dega, par unfortunately woh experience nahi mila. Pehle maine software ke basic features ko samajhne ke liye tutorials dekhe, jo ki theek the, par jab specific queries aaye jaise call dialer settings kaise customize karein ya database ko efficiently manage karen, toh response bahut slow tha. Itne wait ke baad bhi complete guidance nahi mila, aur kabhi kabhi lagta tha ki support wale interested nahi hain help karne mein. Har baar mujhe baar baar follow-up karna padta tha, jo ki time waste tha. Training sessions ke dauraan bhi jo material diya gaya tha, usmein kaafi gaps the jo practical use mein dikhte hain. Overall, main yeh kahunga ki agar onboarding mein thoda aur patience ho aur team thodi proactive hoti toh better hota. Abhi aisa lagta hai ki queries ko lekar thoda neglect hua hai, jo frustrating hai, kyunki software ke features ache hain, bas proper help nahi mil paayi.