Frustrated having to figure out support mostly alone

Frustrated having to figure out support mostly alone

I found the customer support options somewhat lacking because a significant part of the troubleshooting I encountered required me to independently explore the software and training materials. While there was phone support available, getting timely help beyond basic queries was difficult, and the automated updates occasionally introduced new interface changes without sufficient guidance. This left me piecing together functional details on my own, which was a frustrating experience. Though some parts of the onboarding were straightforward, the lack of proactive communication made it harder to navigate unexpected issues.