Frustrated - had to figure most things out myself
I tried to understand all the offerings before purchasing, but found there wasn't enough guidance early on. The sales and pre-purchase information was very limited, so I had to work out what features would suit me mainly by trial and error after signing up. This left me often confused, especially regarding how different software modules would integrate with my existing setup. Now that I have accessed the training, I see some value and clarity, but it came too late to make the initial buying decision easier. Still, the sign-up and invoicing processes themselves were fairly smooth once I sort of knew what I needed. The part that really disappointed me was the lack of upfront communication and support during the pre-purchase phase; I would have appreciated a clearer explanation of what I was actually committing to before spending money.