Frustrated from the start, way too much guesswork
I tried to get going with the training and onboarding, but honestly, it felt like I was left to figure everything out on my own. The initial instructions were vague and the software dashboard wasn’t very intuitive for a new user like me. I spent over an hour just trying to understand how to use the calling tools properly, since the dialer wasn’t behaving as I expected. Then moving on to the database feature, it wasn’t clear how to add or retrieve information efficiently. Although there was some telephonic support available, getting clear answers took several calls and still didn’t resolve everything. Automatic updates sometimes changed things subtly without notice, which added to the confusion. The sign-up and invoicing process was okay but lacked guidance for next steps. After all this, I was left feeling more frustrated than helped, as if I was expected to spend too much time experimenting instead of receiving structured training or support. This experience just wasn’t what I hoped for from a remote workflow platform.