Frustrated from the start: setup felt endless and confusing
From the moment I tried signing up for their service, I felt overwhelmed. The initial setup seemed okay but quickly turned into a maze of requirements. There was no clear distinction between what was a one-off setup task and what was expected as an ongoing process. I recall trying to configure the calling tools and dialer, only to be met with vague instructions that left me unsure whether they would work every time or needed constant adjustments. The onboarding flow was described as streamlined, but my actual experience involved repeated steps and back-and-forth with support without much clarity. Payment and invoicing added to the confusion since they didn't seem integrated smoothly with the software functionalities. Much of the training felt generic, and the database feature seemed like an afterthought rather than built into a seamless workflow. I was hopeful at first, but it quickly felt like a complicated juggling act rather than a helpful tool. This experience left me frustrated and doubting if the product can deliver what it promises beyond the initial phase.