Frustrated from the start, not the support I expected
I had expected that signing up and setting up the software would come with substantial guided support, especially since the process seemed complex initially. Unfortunately, most of what I encountered was figuring things out by myself. The onboarding promised more hand-holding, but I found myself wrestling with the dialer and database features without clear instructions. When I eventually reached out for telephonic support, the replies felt generic and didn't really solve my issues. Compared to other services I've used, this felt like a step back on communication. I had hoped for ongoing assistance after the initial setup, but instead, I got minimal follow-up, which left me feeling quite frustrated. Automatic updates arrived without much warning, and I wasn't sure if they had changed something critical or not. Overall, the support system didn’t live up to my expectations and I really had to work hard to make the tools functional for my needs, which was quite disappointing.