Frustrated from all the one-time setups, no smooth ongoing help
I was hoping WFHI would offer a continuous support system during the setup and running of the workflows. Instead, I found myself stuck after the initial onboarding, which felt like one massive one-off bash of setup steps without much ongoing guidance. Every time I thought I was ready to fully use the calling tools or the database feature, there would suddenly be a problem demanding immediate telephonic support. But this support felt in patches rather than a continuous help line. Automatic updates came and went without any clear communication about what had changed, which left me baffled about how to adjust my workflows. The invoicing and payment process also felt like a one-off chore without smooth recurring billing clarity. I understand that some initial setup is normal, but for me, it was like being left to fend for myself after the first big push. I needed reliable, ongoing communication and help, which was lacking, making the whole experience frustrating and stressful for the work patterns I was trying to develop with this software.