frustrated feeling, the long waiting and constant repetition
I was really hoping to get some quick answers but it felt like I was stuck in loops. Every time I called support, I had to explain pretty much the same thing over and over again which got tiring. Waiting times were long and it seemed like they needed to verify things multiple times before giving any real help. Even when I finally got some instructions, they weren’t very clear so I ended up trying myself and figuring out parts which felt frustrating. The automatic updates seemed to come regularly at least, that was fine but didn’t really help if the dialer or database setup was confusing. Training materials were okay but nothing that solved the back and forth with support. Invoicing felt straightforward but didn’t compensate for the slow communication. Overall I liked parts of the software but the wait and repetition made the whole experience less pleasant.