Frustrated feeling, kyun support bilkul waise nahi tha
Maine socha tha support system thoda zyada involved hoga aur genuine madad milegi, par jab call kiya toh lag raha tha ki kuch samajh nahi aa raha unko. Sabse pehle toh maine unko apni dikkat detail mein batayi thi, par response mein delay hua aur jo bola gaya, wo match nahi kar raha tha mera expectation ke saath. Sign-up karne ke baad invoice milne mein bhi dikkat ayi, support ko baar-baar call karna pada. Dialer bhi baar-baar hang kar raha tha, maine bataya toh bola update karo, par update ke baad bhi problem solve nahi hui. Database feature bhi thoda complicated laga, mujhe samajh nahi aaya ki kaise effectively use karun. Bahut confused feel kar rahi thi ki kya ye software mere liye sahi hai ya nahi. Lagta hai support team ko training deni chahiye apne aap ko, warna customer ko time waste lagta hai. Mera yeh anubhav bilkul acha nahi tha.