Frustrated feeling from a garbled pre-purchase process
I was initially hopeful about signing up and using the software, but I quickly got stuck in the sales and pre-purchase steps. Things started to go wrong when I tried to clarify details over the phone, but the responses did not address my concerns properly. I was left wondering if the invoicing process was handled correctly, since I didn't receive clear confirmations. I kept trying to reach out to support to sort out the confusion within the payment and sign-up phases, but the calls often went unanswered or were delayed. I’m not sure if it was a technical issue or just poor coordination, but it felt like I was being bounced around without real help. I’m still uncertain if all the paperwork and contract details went through as they should. Overall, I feel frustrated that such an important part was so messy and unclear, leaving me unsure about whether I even moved forward with the right steps.