Frustrated feeling due to confusing support steps
The support experience left me a bit frustrated because the process didn’t seem to follow a sensible order. When I called for help, I expected the team to guide me logically through checking common issues first before moving on to more complex solutions. Instead, the steps often felt disorganized - they would ask for technical info before explaining even the basic troubleshooting, which made the conversation jumpy and confusing. This caused a lot of back and forth, and I felt like the problem could have been solved faster if the process was streamlined better. On the plus side, the representatives were polite and tried their best to assist. The training and software use instructions were okay, but without clear support, day-to-day problems took longer to resolve. Sign-up and invoicing were straightforward though, so at least that part worked well. I hope WFHI improves the support call structure to make it more efficient, because as of now the frustration outweighs the actual help I received, which is disappointing for something so critical.