frustrated feeling, because of too much waiting and repeats
I was hoping the sales and pre-purchase process would be quicker but honestly, it felt slow. I ended up waiting a lot between calls and sometimes had to repeat my queries multiple times to different agents. Maybe the information was there, but the way it was handled felt a bit disorganized to me. There was one thing I liked, though—the explanations during the calls were clear when I finally got a hold of someone knowledgeable. However, the back and forth before that was what really tested my patience. I am still a bit unsure about some features because of this process. It might be just me expecting faster responses, but I was honestly surprised by how much repetition was involved before I felt like I understood the offering well. I wanted to start using the training and software quickly, and this waiting made me hesitant for a while.