Frustrated feel, kyunki support bada unreliable tha
Mujhe lag raha tha ki jab main phone support se baat karungi to wo meri saari problems ko jaldi samajh ke solve karenge, but unfortunately wo experience waisa nahi raha. Ek baar mujhse ek chhoti si setting ka pata poochha gaya, par usko solve karne me bahut der lag gayi, aur jab tak support agent back aaya, main kaafi confuse ho gayi thi. Baaki ke waqt mujhe support ka response time vague laga, matlab na immediate answers mili, na clear communication. Thoda sa nervous feel kar rahi thi ki agar next time koi badi problem aayi toh kya main itna hi unsatisfied rahungi. Sign-up aur invoices to theek the, par jab baat support ki ayi toh confidence girta gaya. Gaana ye hai ki overall, experience thoda mixed raha, aur main abhi bhi sure nahi hoon ki main ye service confidently use karti rahungi ya nahi.