Frustrated feel ho raha hai, kyunki support match nahi karta
Maine pehle bhi kuch softwares use kiye the jahan support system better tha. Yahan telephonic support experience thoda disappointing raha. Jab call kiya toh lagta tha ki representative samajh nahi raha mere issue ko poori tarah. Pehle mai expect kar rahi thi ki training aur onboarding ke samay agar problem aayegi toh jaldi se solve ho jayegi, par aisa nahi hua. Communication mein kaafi delays thi aur clarity bhi nahi thi, jo pehle software mein thi. Invoice aur payment process sahi-tha, usmein koi dikkat nahi thi. Database feature aur automatic updates waise toh theek kaam karte the, lekin jab problem aayi tab support acha feel nahi karaya. Main expect karti thi ki agar subscription lene ke baad koi question hai toh woh time par jawab mile, par yahan aisa nahi tha. Dialer aur calling tools bhi baar-baar issues dikhate the, jisse kaafi frustration hui. Overall, previous experiences se compare karu toh yeh lag raha hai ki support aur communication mein kaafi gadbad hai, jise theek karna zaroori hai.