frustrated - explanations were just not clear enough
Honestly speaking, I’m quite frustrated with the communication and support because the explanations were just not clear enough to help me through the issues I faced. The support people tried to assist over the phone, but often I ended up more confused than when I started. The steps they gave seemed vague and didn’t directly address the problems I detailed. Also, some jargon in the instructions wasn’t explained well, which made it difficult to understand what exactly I was supposed to do next. For me, clear guidance is crucial especially when dealing with technical software, and here it felt lacking. I didn’t find a logical sequence in their instructions which led to backtracking multiple times. I wish they had a more structured and detailed approach to explaining the support actions, maybe with reference visuals or example workflows. Right now, the experience feels patchy and not helpful enough to solve my real concerns, which is why the whole support process felt frustrating and inefficient from my perspective.