Frustrated due to the support falling short of what I expected
When I signed up, I thought the telephonic support would be more responsive and helpful, but it didn’t match my hopes really. I often called with questions or problems, and the waiting time was longer than I imagined. Sometimes the responses felt scripted or unclear, which left me confused rather than assisted. The software itself had some glitches which support was slow to address, and I wondered if the automatic updates would help, but they only did occasionally. The onboarding training promised more guidance but was lacking in practical follow-up. After the initial sign-up and payment, I felt a bit left alone in managing the database features and dialer configurations. I kept second-guessing whether I was using the tools correctly. I’m not sure if my expectations were too high or the support really could have been better. Overall, the communication just wasn’t as smooth or helpful as I needed it to be, which was frustrating when you rely on timely assistance.