frustrated: didn’t fit with my working hours at all
When I started setting up the software, I hoped it would align smoothly with the shifts I usually work. Unfortunately, the onboarding steps opened during standard office hours only, while my actual availability happens mostly in the evenings. I tried logging in late at night several times, but the system wouldn’t let me access certain calling tools until the next day. I also found the dialer timed out sharply when I paused my work, which was frustrating in the quiet hours. The database feature was somewhat useful but only during active periods it required. The automatic updates sometimes restarted the application unexpectedly, and since I work odd hours, that disrupted my flow too often. I did reach out to telephonic support, but their availability didn’t match mine either, which felt doubly limiting. Invoicing and payment were straightforward, but no software feature worked well within the hours I am active. Overall, it felt like I was locked out rather than enabled, and given my scheduling needs, it just wasn’t compatible and left me pretty annoyed.