Frustrated, despite some helpful moments
At first, I thought the telephonic support could be a useful resource since the representatives were polite and tried to assist. However, as the days went by, I found myself repeatedly encountering issues with the dialer tool and database updates that just didn’t sync properly with my workflow. Training materials were clear initially, but ongoing updates changed interface labels without much explanation, making it difficult to keep up. The sign-up and payment process was smooth and straightforward, which was a relief, but software glitches during actual working hours made me question the overall reliability. Although communication was responsive to initial queries, follow-ups on persistent problems felt slow or ineffective. I wanted to enjoy seamless remote workflows, but instead felt caught between trying to adapt to software quirks and waiting for support to catch up. Overall, the product promised a lot, but the ongoing day-to-day inconsistencies left me more frustrated than satisfied.