Frustrated daily, onboarding just drags on
Honestly, the training and onboarding have been more tiring than helpful day to day. I've gone through many tutorials and sessions, but even after several weeks, the software still feels clunky and unintuitive during regular use. The initial signup was okay, but after that, managing the database and navigating the dialer became a chore rather than a time-saver. The automatic updates promised to improve things, but I noticed they sometimes interrupt what I’m doing, causing stress instead of convenience. I’ve had to figure out so many steps on my own because the telephonic support isn’t always reachable or thorough. When I do get through, answers are slow and vague, which only adds to the weariness. I wanted the training to feel seamless and steady, but it mostly leaves me confused when I’m trying to get routine tasks done. Looking back, I’m not sure the onboarding was worth the hassle since I’m still struggling with basic features. The whole experience has felt like repeating the same tough lessons over and over without much progress or clarity.