Frustrated by what happened when things didn’t go right
I found the training and onboarding generally good, but my experience took a downturn when things went wrong during the setup process. While the initial software training was comprehensive and easy to follow, when I encountered an unexpected issue with the database synchronization, the help I received was delayed and somewhat inconsistent. The telephonic support took too long to provide a clear resolution, and I felt the priority assistance promised wasn’t quite there when I needed it. This lack of timely support made the onboarding feel more stressful than it should have been. Automatic updates during this period also introduced further complications, which added to the confusion rather than alleviating it. Despite these hiccups, I can say the billing and sign-up processes were smooth and straightforward, which was a small relief. Overall, my rating reflects a solid onboarding experience marred by the handling of problems — if support responsiveness improves, the training could feel much more reliable.