Frustrated by unclear training and confusing labels
I found the training and onboarding experience quite disappointing. The instructions were poorly worded and the labels used throughout the software did not make sense, especially for someone new to remote workflow tools. I tried to complete the initial setup steps, but the terminology seemed inconsistent between the training materials and the actual interface. This caused me to repeatedly guess where certain features were or what actions I needed to take. There was little clarification about terms, and no clear mapping of the onboarding flow, which made the learning curve steeper than necessary. I spent more time trying to interpret basic instructions than focusing on actual use. The lack of straightforward labels made it difficult to feel confident using the software quickly. I expected that training would guide me clearly but instead it left me confused about what tasks I completed and how to proceed further. This affected my ability to efficiently engage with the calling tools and the database, which are critical features in my work. I hope they improve the wording and labeling to avoid confusion for future users.