Frustrated by unclear support explanations
Honestly, the telephonic support service left me feeling quite exhausted. I’ve had to explain similar issues multiple times, and each time the instructions weren’t as clear as I hoped. It felt like the team was rushing through, without ensuring I properly understood the steps to use certain features, especially the dialer setup and database synchronization. While the training materials covered basics adequately, when I reached out for help during live use, the explanations didn’t clarify the problem well. It was somewhat wearisome having to call repeatedly just to double-check instructions I had already been given. Even though the software and onboarding are fine, the support communication could really improve if they spent more time listening and explaining patiently.