2 out of 52 of 5Unverified experienceSupport and communication
frustrated by unclear support answers, needs to explain better
I feel pretty annoyed because the support team hasn’t been very clear when I reached out for help. Sometimes they use technical terms without explaining them, which makes me more confused than helped. Also, the phone support tends to jump between instructions fast, so by the time I’m trying to catch up, they’re already on to something else. I get that they might be busy, but explaining things properly would save time in the long run. Overall, the training and onboarding gave me some ideas, but when I needed actual support, the explanations just weren’t clear enough to fully trust them or feel confident using the software.