Frustrated by unclear support and left uncertain at the end
I started with WFHI hoping their telephonic support would guide me through some issues I faced during setup, but honestly, I ended feeling more confused than helped. Each time I called, the explanations were vague and focused on unrelated topics. The person on the line seemed polite, yet I didn’t get clear answers about why my calling tool wasn’t connecting reliably. I waited on hold several times, which added to my frustration. By the end of the last call, I wasn’t confident the problem was understood or even if a solution was in progress. Onboarding felt rushed, and I was left wondering what my next step should be. I expected more tailored assistance given how crucial this software is for my daily tasks, but unfortunately, the communication didn’t give me the reassurance I needed to continue without hesitation.