Frustrated by the whole ordeal
You promised an easy setup and continued support, but honestly, the whole system felt like a struggle. The initial onboarding was complicated enough, yet the real problem was maintaining it day to day. Every update seemed to break something and required me to reconfigure settings, which shouldn't happen in paid software. I’ll grant that the one-time installation was manageable, but the ongoing adjustments and troubleshooting drained my time and patience. Your communication via support is slow and sometimes unhelpful; I expected faster responses given the price. Automated updates did not work seamlessly, and telephonic support often left me waiting or on hold, which added to the frustration. The calling tools would glitch sometimes, disrupting workflow. Signing up and invoicing was straightforward, though I wish the invoicing system was clearer. Ultimately, the product feels unfinished and carelessly maintained. You need to seriously improve your ongoing support and software stability if you want users like me to continue. As it stands, it all feels like more trouble than it's worth.