Frustrated by the slow response from the team
I was initially hopeful about the responsiveness of the WFHI team during the pre-purchase discussions, but my experience was underwhelming. While the product itself seemed promising, the communication from their side was frustratingly slow. Several of my queries took days before getting a response, which made it difficult to get clear insights before signing up. That said, I will admit the invoicing and payment process went smoothly without any hiccups, which was one positive aspect. However, the overall delay in getting answers left me uncertain and forced me to search for further clarifications on my own. The onboarding flow also lacked the kind of proactive touch I expected, with little guidance or follow-up after I signed up. I appreciate that the software interface is quite straightforward, but without timely support during sales, it felt like the company was not fully aligned to the client’s urgency. Despite one or two points being decent, the overall experience made it hard to feel confident early on. Improvements in communication speed and availability could majorly help customer comfort.