Frustrated by the sales process mishandling

Frustrated by the sales process mishandling

I was very disappointed with how the pre-purchase experience went. The sales communication felt disorganized from the start, with unclear explanations about the software features and confusion around invoicing procedures. When issues arose, responses were delayed and unhelpful, which only added to my frustration. There was a distinct lack of clarity on what I was actually purchasing and how the payment process would be managed. I wanted a smooth, straightforward onboarding but instead faced too many unnecessary complications and no useful guidance or reassurance during the sale. This poor management has left me very hesitant about engaging further or recommending the service to others.