Frustrated by the repeated wait times and redundant steps
I found the WFHI training process quite frustrating because of the repetitive elements and waiting periods involved. While the onboarding material itself was designed to cover various aspects thoroughly, I often felt I was going through the same instructions multiple times without moving forward. This made it hard to stay engaged. Additionally, certain updates required me to wait for automatic installations or support feedback, which added to the delays. Despite these issues, I have to admit that the software did eventually provide the tools necessary to manage a remote workflow. The calling dialer and database features did what they were supposed to, once everything was finally set up. But the whole experience felt bogged down by too much repetition and not enough smooth progression. If the training could be streamlined to avoid these drawbacks, it would be more effective and less time-consuming for users like me.