Frustrated by the order of support steps
I called the telephonic support expecting a clear and logical sequence to troubleshoot the issue I was facing with the dialer feature. First, I was instructed to check settings that didn’t apply to my account, which was confusing. Then, after a wait, they asked me to try restarting the software, which I had already done before calling. Only later did they suggest checking for updates, which ended up being the actual fix. Meanwhile, invoicing and payment queries I had seemed to be handled separately and not integrated smoothly into the support call, leading me to feel like I was repeating myself. Though I appreciated that someone was there to help, the steps felt uncoordinated and out of order, wasting my time and leaving me a bit annoyed. The lack of a structured approach definitely took away from what could have been a straightforward resolution.