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WFHI review

frustrated by the onboarding but found some things okay

2 out of 52 of 5Verified purchaseTraining and onboarding

frustrated by the onboarding but found some things okay

The training offered is not straightforward to navigate. I tried to find the sections that would help me get started quickly but the layout is not intuitive. There are multiple modules, but none of them felt clearly arranged to match the pace or order you might want to progress at. Searching for specific topics took a lot of time. Nevertheless, the content itself when found is relevant and does cover the needs of understanding the software. I would grant that the onboarding process eventually guided me through the software features but it was a slow process. Some video tutorials are available but the quality varies, and the steps are not always easy to follow. I found myself repeatedly going back to previous lessons to clarify doubts, which extended the total time required. Overall, the onboarding needs to be more user-friendly and organized, especially for newcomers who have not dealt with such software before. I hope they improve the flow so future users will not have to struggle as much as I did.

Payal DatarTamil Nadu, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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