Frustrated by the lack of support clarity
Honestly, I felt pretty overwhelmed because I had to figure out so much on my own without much clear guidance from the support team. The onboarding process promised detailed assistance, but in reality, I found myself spending hours trying to understand how to use the dialer and manage the database feature effectively. The telephonic support was available, but the responses were often vague, making it hard to resolve the issues immediately. On the plus side, the software itself updates automatically, which was convenient and avoided manual installations. Still, it wasn’t enough to make up for the time lost struggling through the initial setup. I wish the communication had been clearer and more proactive so that users like me wouldn’t have to work everything out independently. Overall, I expected more personalized guidance, which would have dramatically reduced my frustration during the early days of using the platform. That said, the sign-up and payment process was surprisingly straightforward, which at least took some pressure off during the start.