Frustrated by the endless waiting and repeated calls
Looking back, I feel the pre-purchase process dragged on unnecessarily. There was a lot of repetition, with multiple calls covering the same questions about the software capabilities and training schedules. The waiting time was prolonged, especially during signup and invoicing, which made the initial experience unenjoyable. Although the sales team tried to be patient, the back-and-forth seemed inefficient and could have been streamlined greatly. On the positive side, when I finally accessed the training, it was decent and relevant to running the remote workflows. Still, the slow pre-purchase process left a sour taste, and the anticipation was more draining than the actual onboarding. I’m left reflecting on how better organization might have improved things significantly.