Frustrated by the difficulty in finding answers
I found using WFHI’s support and communication quite challenging. Searching for clear answers in their documentation or help sections was often a bit of a wild goose chase. Some of the information I needed was scattered or buried in places that didn’t seem obvious at all. Even calling their telephonic support didn’t always get me what I expected because the representatives sometimes took time to understand the exact point I was raising. Occasionally they provided useful guidance, so I have to give credit there. But mostly, it felt like I kept going around in circles trying to get straightforward help. The automatic updates didn’t help to clarify anything either; instead, they sometimes changed things that made me search again for where features were located. Going through the invoicing and payment steps also compounded the confusion since the details weren’t always well explained. In the end, I felt frustrated by how much effort it took just to find the information and support I needed from WFHI’s systems and communication channels.