Frustrated by the confusing support channels, though some help existed
I had a tough time locating the right resources in the WFHI support system when I needed assistance. The initial onboarding gave me some hope with its structure, but once I tried to reach out for more specific guidance, I found the navigation quite unfriendly. It felt like the documentation wasn’t as comprehensive as it should be for people new to remote workflow software. Additionally, the telephonic support was available, but responses sometimes came after long pauses, which was disappointing when I needed quick answers. However, I must admit the automatic updates worked smoothly without disrupting my setup, which was a small relief amidst other challenges. Despite these hiccups, I did find a couple of useful tutorial videos that helped clarify how to use the calling tools and the dialer. Overall, discovering the necessary help tools required a lot of searching and patience, and it left me feeling let down in terms of straightforward communication and quick support responses.