Frustrated by support timings, barely fitting with my work hours
I have mixed feelings about the telephonic support WFHI provides because, honestly, it doesn’t quite fit with my actual working hours. I thought I’d be able to get through on calls easily when I’m working, but registering my doubts, I found myself struggling to match their support availability. Sometimes I wonder if their support hours are aligned more with some standard office hours rather than the flexible schedule I keep. The one thing I'll give credit for is that when I did get through, the help was fairly useful and direct. But the main issue is the timing — most of my questions arise when I’m already logged in and working, and if support is unavailable or on a delayed response, it just slows down my day. I’m thinking if they could match their telephonic support better with the varied working hours of remote users, maybe it would be more effective. At the moment, I’m left unsure whether to fully rely on that support or find workarounds in the software. It feels a bit off because I expected smoother communication but ended up sometimes waiting for key assistance when I needed it most.