Frustrated by support timing mismatch
I found the customer support seriously lacking for my working hours. The hours they operate support just don’t line up with when I actually do my job. So calling them during my shift was nearly impossible. I understand there’s some kind of slot for help but it’s largely inconvenient. It feels like the priority assistance is designed for a very different schedule than mine. I was left waiting on callbacks or had to send multiple emails. When I did manage a chat, the helper was okay and knew their product, but mostly the timing ruined the experience. I wanted to ask about the automated updates that were supposed to be seamless, but the wait times meant I just had to figure it out myself. If support could adjust their timing to cover more flexible Indian work hours it would be better. As it stands, the support hours make me feel like my issues are secondary to the schedule they maintain. It’s a real letdown when you want quick clarifications but can’t get them. So my overall impression on the communication setup is quite negative.