Frustrated by support hours, which don’t fit my schedule
I wanted to like the support system, honestly. The people I reached out to were polite and seemed reasonably knowledgeable, which is the one good thing I can say. But that’s where it ends for me mostly. The problem for me was the limited support hours aligned to some standard office times that don’t mesh well with when I actually work from home. I found myself trying to solve issues late at night or early in the morning, only to get messages saying they will respond during their usual hours. It left me feeling stuck because my workflow isn’t standard nine-to-five, and I expected more flexibility or at least some key support available around the clock. I went round and round on this point, hoping there would be some solution. It really affected how productive I could be since I had to wait a lot of times to get assistance. I get that no service is perfect but this just didn’t fit my real-world needs.