Frustrated by so much self-help needed due to weak support
Honestly, I felt quite frustrated because most of the time I had to figure out solutions on my own since the support didn’t provide clear or timely guidance. The telephonic help was available but usually vague, making me guess how to proceed with setting up the dialing tools or managing the database features properly. Some automatic updates happened without sufficient notice, so I ended up troubleshooting issues alone for a while. While the sign-up and invoicing process was smooth enough, it was disappointing that I couldn’t rely on the support team for the more complex questions. This made the whole experience more laborious than I anticipated. I think better communication and clearer instructions from support would have saved a lot of effort on my part. It feels as if the system assumes you already know what you’re doing, which isn’t always the case for every user.