2 out of 52 of 5Verified purchaseSupport and communication
Frustrated by slow support when things went wrong
I felt quite annoyed when I faced issues with the dialer not syncing properly with the database. I reached out to telephonic support hoping for quick help, but the calls were often disconnected or I had to wait for a long time before speaking to someone. It felt like the assistance lacked urgency and clear guidance, making an already frustrating situation worse. Although the automatic updates seem to bring improvements, after this event, I was hesitant to rely on changes without warning. Eventually, the problem was fixed, but the experience left me doubtful about the communication process when things break. I wanted a smoother path to resolution, not a slow back-and-forth that drained time and confidence.