Frustrated by slow replies, don’t feel heard
Honestly the support experience has been pretty disappointing so far. When I reached out to telephonic support expecting some quick guidance, I often ended up waiting ages for a callback or response. It felt like a game of waiting and guessing rather than getting clear answers promptly. Sometimes I had to explain my questions multiple times to different people who didn't seem to share notes, so there was a lot of repetition that wasted my time. The support people were polite but not always helpful; replies sometimes felt generic or like they wanted to just close the call without really solving the problem. I get that workload might be a factor but from a customer point of view it’s frustrating to feel like your issue isn’t prioritized or understood. Also, when I asked about how the software updates might affect ongoing sessions, the answers were unclear so I had to figure it out myself. On the plus side, the few times I did get detailed answers it wasn’t bad but those moments were rare. Overall, it leaves me feeling annoyed and less confident in relying on support. If the response time improved and the communication was clearer, I’d probably feel more positive about working with their team. Right now, it’s just stressful to chase help and feel like you’re not actually heard or helped properly when it counts.