frustrated by slow replies and mixed signals
Right from the start, I was annoyed by how slow the response times were. I emailed and called a few times just to get some basic info about the product options before buying, but the answers were vague and always took too long to come back. It felt like they weren't prioritizing pre-purchase questions much and that was discouraging. When someone did finally get back to me, the info was mostly ok but sometimes contradictory which added confusion. The sign-up process was okay though, but honestly I might have abandoned it if I hadn't been so intent on trying out their training too. In the end, one thing I will say is their telephonic support is friendly once you're a customer, but I guess that doesn't help much when you're still deciding whether to buy. The delays and mixed messages left a bad taste and honestly made me second guess even continuing my subscription despite the software's appeal.