Frustrated by slow and inconsistent support
I found the support very unresponsive and it really irritated me. Calling the helpline several times led to long waits and often no clear answers. The people seemed overwhelmed or not fully trained to handle specific issues I raised. Even though some basic guidance was available, it was mostly patchy and inconsistent. This made using the software feel more difficult because when I needed quick help, it took much longer than I expected to get any resolution. The invoicing and sign-up processes were explained okay, but when technical problems emerged, support's slow response was frustrating. I expected more timely assistance considering the subscription fees paid. Unfortunately, this left me feeling that the company does not prioritize customer support enough, which hurt my confidence in continuing with their product. I hope this area improves soon because otherwise the software itself is fine but without good support, it becomes hard to fully rely on it.