frustrated by repetition and waiting in onboarding
Honestly, the onboarding felt longer and more repetitive than necessary. The training sessions kept going over the same points multiple times without much new information. I was ready to move forward, but the pacing seemed slow. There were also delays in getting necessary updates and support responses that made the waiting frustrating. While some parts of the software were clear to navigate, the continual repetition in training made the process drag on. Support was available but often took longer than expected to get back with solutions, which added to the wait times. The process overall gave me a sense of being stuck in a loop rather than progressing smoothly. Sign-up and invoicing were clear and timely, but once inside the training and onboarding steps, the experience lost momentum. It left me a bit fed up with how long the initial steps took and how little I felt I was moving forward despite the attention given.