Frustrated by repeated waits and no clear communication from support
From the start, my interactions with telephonic support felt tedious and repetitive. It usually took several minutes on hold before being connected, and once I did get through, I often had to explain the same issue multiple times as if the previous agent hadn’t noted it properly. This led to a lot of wasted time and made it hard to resolve even straightforward questions about the software or billing. The follow-up calls I was promised sometimes didn’t happen at all, increasing my frustration. Despite all these hurdles, I still needed answers urgently but the communication delays and repeated troubleshooting steps made me seriously doubt if this support setup was ready to do its job efficiently. Given I rely on timely responses to keep my work on track, this experience was quite disappointing and left me feeling unsupported in critical moments.