Frustrated by repeated follow-ups and waiting
Signing up and handling billing left me a bit worn out due to constant back-and-forth exchanges that seemed to repeat the same information multiple times. Each call I made to telephonic support involved explaining my payment concerns anew, which was quite tiring because I expected smoother communication after the first few contacts. The invoicing itself arrived promptly, but any question about charges or clarifications caused new cycles of waiting on hold or receiving delayed email responses. While the software and training provided were fine enough, the payment interactions clouded the experience with unnecessary inefficiency. I appreciate the team’s polite approach and their intent to resolve queries, but the repeated waiting and clarifying steps made the process feel less streamlined than expected. I hoped for clearer and faster resolution times when facing billing issues, yet the delays lingered longer than I preferred and lowered my overall satisfaction with that part of the service.