Frustrated by repeated delays and waiting on payments
Honestly, the billing and payments process left me quite frustrated due to multiple instances of waiting and repetition. After signing up, I expected invoicing to be quick and straightforward, but there were several back-and-forth exchanges needed before my payment was fully processed and confirmed. Each time I called the support line for updates, I was sometimes put on hold or had to be transferred multiple times, which slowed down resolution. The documentation for payment steps wasn’t as clear as I needed it to be, making me repeat verification and confirmation more than once. While the software itself seemed promising and the automatic updates were handled without issue, this part of the experience put a damper on my enthusiasm. I would say the process felt unnecessarily long and required patience beyond what I anticipated. Hopefully, improvements in invoicing and better communication could eliminate such hassles in future dealings.