Frustrated by out of order support steps
I was honestly pretty frustrated with how the support team handled a particular issue during my onboarding. There was this one moment when I asked about using the dialer effectively, and instead of walking me through that right away, they started giving me broader training advice that didn’t help me in that situation at all. It felt like the steps they followed were not in the most logical sequence, which made me lose confidence in their guidance. Aside from that specific incident, their responses were mostly fine but sometimes felt vague or incomplete. The waiting times varied and sometimes I wasn’t sure if I should be waiting for a callback or trying again myself. So overall, the support communication left me a bit unsure and dissatisfied, especially because the initial steps didn’t build up clearly for me. It was a bit disappointing since one good experience early on might have changed how I felt about the whole process.