Frustrated by ongoing setup hassles
I was excited to get started with WFHI's software and training, expecting a smooth setup process, but it turned out to be more complicated than I anticipated. The initial onboarding was somewhat straightforward, and the training modules were clear enough for a basic understanding. However, much of the setup required constant follow-ups and tweaks beyond the initial phase, which became a headache. I found myself repeatedly contacting telephonic support over issues that should have been settled in the first week. While the support team was polite, the response time varied, and sometimes solutions were temporary rather than permanent. The calling tools, including the dialer, had intermittent glitches, which meant I had to frequently relaunch the software during work sessions. The database feature was decent but didn't seamlessly integrate with my existing workflow, requiring manual adjustments that were time-consuming. Automatic updates sometimes led to unexpected interface changes without prior notice, adding to confusion. Although the sign-up and payment process was easy enough, the invoicing details lacked clarity, which made record-keeping harder for me. Overall, the setup felt like a one-off effort would suffice, but instead, it demanded ongoing attention that was frustrating given my schedule. The few positives like friendly support staff cannot fully outweigh the consistent issues I encountered. My impression is that while the software offers useful functions, the continuing support and stability fall short of expectations, especially for users hoping for a hassle-free experience.